First, check whether the courier left any delivery details in the tracking information, such as a delivery photo, a safe-place note or a collection location.
Then:
- Check your mailbox and any safe places around the delivery address.
- Ask whether someone in your household, a neighbour or your building’s reception accepted the parcel.
- Check that the shipping address in your order confirmation is correct.
If you still can’t find the parcel, contact the local postal service or courier responsible for delivering it first. Give them your tracking number and ask them to confirm where the parcel was delivered.
If they can’t resolve the issue, email us at support@rocketgrip.eu with your order number, tracking number and their response. Let us know which checks you’ve already made so we can help with the next steps.