🔎 My tracking link doesn’t work or hasn’t updated. How can I track my order?

You can track your parcel in a web browser — there’s no need to install the Shop app.

  1. Find your tracking number in the shipping confirmation email. Use the tracking number, not your RocketGrip order number.
  2. Paste it into 17TRACK or ParcelsApp.

If one website doesn’t recognise the number, try the other.

Tracking updates can pause while a parcel travels between sorting centres or postal networks. A gap in updates does not necessarily mean your parcel is lost.

For delivery timeframes and when to get in touch, see My order hasn’t arrived. When should I contact you?.

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